WE GET IT READY.
Your order enters production with one of our production partners. Turnaround can vary by product and current order volume.
ORDER DELIVERY · SOUTH 30
SHIPPING.
From production to your front door. Here’s what to expect after you place a SOUTH 30 order, including processing, tracking, delivery and what to do if something gets held up.
AFTER YOU CHECK OUT
HOW IT WORKS.
Most SOUTH 30 pieces are produced on demand after you order, so production time and carrier transit time are two separate parts of the trip.
IT HITS THE ROAD.
Once your order ships, tracking is sent when available. It can take a little time for the first carrier scan to appear.
IT LANDS WITH YOU.
Carrier delivery estimates begin after production is complete and are estimates rather than guaranteed arrival dates.
PROCESSING
TIMES.
Most SOUTH 30 items are produced on demand by our production partners, so processing time can vary by product and current order volume.
- Check the product listing for the most current turnaround information.
- Processing begins after your order is placed and does not include carrier transit time.
- Items in the same order may be produced or shipped separately depending on the products ordered.
PLANNING AHEAD?If you need an order for a trip, birthday, game day, holiday or another specific date, order early. Production and shipping time are separate.
SHIPPING.
Available shipping options and charges are shown at checkout based on your order and delivery destination.
- Delivery estimates begin after your order has finished production.
- Carrier transit times are estimates and can change after a package enters the mail stream.
- Please double-check your shipping address before placing your order.
- If you notice an address mistake, contact us immediately. Once production or shipping begins, changes may not be possible.
TRACKING &
DELIVERY.
When tracking is available, use the carrier information sent with your order to follow the package.
- Tracking may take time to update after a shipping label is created.
- The first carrier scan may not appear immediately.
- If tracking says delivered, check around the delivery area, mailbox, parcel locker and with others at the address before contacting us.
DELAYS & MISSING
PACKAGES.
Weather, holidays, routing issues and carrier delays can occasionally affect a shipment after it leaves production.
- If tracking stops updating, allow time for the carrier to post another scan.
- If a package appears significantly delayed, contact us with your order number and tracking information.
- If tracking shows delivered but you can’t locate the package, check the immediate delivery area before reaching out.
ORDERING FOR
A SPECIAL DATE.
Planning ahead is always the safest move when an order is for a birthday, game day, holiday, trip or gift.
- Production time and shipping time are separate.
- Carrier delivery dates are estimates and can’t be guaranteed by SOUTH 30.
- Give yourself extra time whenever the arrival date matters.
STILL LOOKING FOR IT?
LET’S TRACK
LET’S TRACK
IT DOWN.
Send us your order number and any tracking information you have. We’ll take a look and help you figure out the next step.
CONTACT SOUTH 30 →