CHECK YOUR SIZE.
Use the size guide on the product listing before checkout. Wrong size, wrong color and change-of-mind orders aren’t eligible for a standard return or exchange.
ORDER SUPPORT · SOUTH 30
RETURNS
RETURNS
& ORDER HELP.
Made to order means our return process works a little differently. Here’s the straight answer on sizing, changes, damaged items, replacements and refunds.
BEFORE YOU SEND IT BACK
THE QUICK VERSION.
Most SOUTH 30 pieces are produced specifically for your order. That keeps us from carrying piles of inventory, but it also means we can’t handle returns like a traditional retail store.
IF WE MISSED IT.
Damaged, defective, misprinted or incorrect item? Contact us within 30 days of delivery and include clear photos so we can review it.
WE’LL MAKE IT RIGHT.
When a production issue is approved, we’ll work with our production partner on the appropriate replacement or refund.
DAMAGED, DEFECTIVE
OR INCORRECT.
If something shows up damaged, defective, misprinted, or different from what you ordered, send us a message within 30 days of delivery.
- Include your name and order number.
- Tell us which item has the issue and what happened.
- Include clear photos of the item and the problem. We may ask for additional photos or measurements if needed.
- Please keep the item and packaging until we’ve reviewed the claim.
GOOD TO KNOWFor an approved manufacturing or print issue, you generally won’t need to mail the defective item back.
RETURNS &
EXCHANGES.
SOUTH 30 products are printed on demand and produced specifically after your order is placed. Because of that, we don’t accept standard returns or exchanges for buyer’s remorse.
- Wrong size, wrong color, or a change of mind does not qualify for a standard return or exchange.
- Please review the product description and size guide before ordering.
- If SOUTH 30 or our production partner made an error, the order is handled under the damaged/incorrect policy above.
SIZING & COLOR.
Use the measurements shown on the individual product listing rather than relying only on the size you normally wear.
- Small garment measurement variations can occur during manufacturing.
- Colors may look slightly different depending on your screen, garment material and printing process.
- Ordering several sizes just to try them on isn’t recommended because non-defective made-to-order items can’t be returned to our production partner.
CHANGES &
CANCELLATIONS.
Need to change something? Contact us as quickly as possible. Orders can enter production shortly after checkout, so changes and cancellations are never guaranteed.
- If production hasn’t started, we’ll do our best to make the requested change.
- Once production begins, we may not be able to change the size, color, design, shipping details or cancel the item.
- Sending a cancellation request does not guarantee that production can be stopped.
SHIPPING ISSUES.
If there’s a problem with your shipment, contact us with your order number and tracking information.
- If tracking is delayed, allow time for the carrier to post another scan.
- If the package arrives damaged, include photos of the product and packaging.
- Double-check your shipping address at checkout. Orders sent to an incorrect or incomplete address may not qualify for a free replacement.
STILL NEED A HAND?
SEND US
SEND US
THE DETAILS.
Have your order number ready and include photos if the item is damaged, incorrect, misprinted or defective. We’ll review it and help with the next step.
CONTACT SOUTH 30 →